Technical Support Specialist - Systems (Tier 2) - Remote

Overview

The Technical Support Specialist - Systems (Tier 2) is responsible for providing high-level customer support for US Signal's Cloud, Disaster Recovery, and Data Protection services, acting as a mentor and escalation point for Tier 1 Support Agents.

In Short

• Full-time position in a remote setting.
• Provide Tier 2 customer support for cloud services.
• Act as a mentor for Tier 1 Support Agents.
• Troubleshoot Windows and Linux Server issues.
• Work with VMWare technologies and data protection platforms.
• Participate in on-call schedule.
• Collaborate with various teams and customers.
• Focus on customer service excellence.
• Engage in special projects as assigned.
• Work Monday to Friday, 8 AM - 5 PM.

Requirements

• Expertise in customer service.
• Experience with VMWare and server operating systems.
• Familiarity with backup and disaster recovery solutions.
• Understanding of cloud infrastructure and virtual environments.
• Strong analytical and organizational skills.
• Excellent communication skills.
• Knowledge of Data/IP Networking.
• Technical training in relevant fields.
• Experience in a data center or helpdesk environment.
• Active CCNA certification preferred.

Benefits

• Generous paid time off including holidays.
• Comprehensive medical, dental, and vision benefits.
• 401(k) plan with employer contribution.
• Wellness programs and health club reimbursement.
• Paid volunteer time.
• Business casual dress code.