Salesforce Functional Operations Specialist - Remote

Overview

The Salesforce Functional Operations Specialist will be responsible for performing problem management tasks, enhancing application functionality, and providing guidance to users on the Salesforce ecosystem. This role involves working closely with stakeholders to ensure application health and compliance with service level agreements.

In Short

• Perform problem management tasks and minor enhancements.
• Provide user guidance on application functionality.
• Represent support team to stakeholders regarding metrics and SLA compliance.
• Ensure application functionality is fault-free through break fixes.
• Establish root causes of application errors.
• Identify productivity enhancement opportunities.
• Focus on application health improvements.
• Perform impact and gap analyses.
• Manage stakeholders and analyze business cases.
• Collaborate with Salesforce product owners on application issues.

Requirements

• Experience in a similar position within the Salesforce ecosystem.
• Strong problem-solving and customer-oriented skills.
• Ability to analyze and make decisions under SLAs.
• Strong communication and teamwork skills.
• Fluent in English.
• Flexibility for travel and on-call support.
• Salesforce Admin Certification.

Benefits

• International exposure and complete business overview.
• Career growth opportunities in international business and management.
• Flexible working program with remote openness.
• Access to learning platforms and certifications.
• Premium medical package and other benefits.