Product Specialist - Night Shift - Remote

Overview

As a Product Specialist at Qualtrics, you will be at the forefront of the Experience Management category, delivering exceptional customer experiences and becoming a technical subject-matter expert on the Qualtrics platform.

In Short

• Become the technical subject-matter expert on the Qualtrics platform
• Deliver exceptional customer experiences
• Take initiative and get things done to achieve resolution for our customers
• Work well in teams - partnering with managers, cross functional teams, and teammates
• Demonstrate a growth mindset and a bias for continuous improvement
• Respond to clients via phone, email, or chat
• Help companies achieve their business goals through troubleshooting and technical expertise
• Work with a 24/7 technical support team
• Support global customers in both English and Spanish
• Work in an open office environment

Requirements

• Bachelor’s degree from a top university
• Hard-working self-starter
• Excellent analytical skills
• Ability to communicate and teach complicated concepts
• Detail-oriented with an ability to prioritize and meet deadlines
• Interest in Technology/SaaS industry
• Must be able to work a night-shift schedule

Benefits

• Competitive salary, performance bonuses, and savings investment account
• Quarterly reimbursement for wellness activities
• Monthly allowances
• Experience bonus for personal experiences
• Supportive community groups within the company