Director, Talent Acquisition - Remote

Overview

The Director of Talent Acquisition serves as the single point of contact and Subject Matter Expert (SME) for all recruiting functions across global BPO operations. This role involves direct and indirect management of recruiting teams, creation of company-wide recruiting guidelines and SOPs, auditing compliance, leading training efforts, managing vendor relationships, and recruiting for leadership and specialized roles.

In Short

• Act as the overall recruiting SME supporting field and corporate hiring
• Develop and maintain talent acquisition processes and best practices library
• Implement site scorecards and report outcomes
• Guide software development and project teams on Talent Acquisition System (TAS)
• Review and approve site recruiting budgets with operations leadership
• Track and analyze recruiting spend by site and region
• Deliver functional TAS training to recruiting staff
• Train staff on legal and regulatory guidelines in partnership with HR and Legal
• Identify and manage vendor partnerships
• Recruit for specialized and leadership roles

Requirements

• Deep understanding of federal, state, and local hiring regulations
• Expertise in social media recruiting strategies
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience with TAS systems (e.g., Taleo, SuccessFactors, iCIMS, ADP)
• Strong training delivery skills (remote and in-person)
• Budgeting and financial analysis capabilities
• Familiarity with learning management systems
• Coaching and employee development skills
• Vendor relationship management and negotiation skills
• Ability to manage full cycle recruiting and onboarding

Benefits

• Opportunity to shape global recruiting strategies
• Work with a diverse team across various regions
• Engagement with cutting-edge recruiting technologies
• Professional development opportunities
• Flexible working arrangements