Customer Service Representative (m/w/d) - Fixed Term for 1 Year - Remote

Overview

Our employees are our greatest strength. We are a global team of colleagues working together to move forward and exceed our customers' expectations.

The team of Customer Service Representatives plays an important and value-adding role, as they are the heart of our company. Become part of a team where mutual support is part of the culture, in a company where the success of our customers is our own.

In Short

• You are the first point of contact for our customers across Europe, ensuring that all inquiries are handled quickly, friendly, and competently.
• You process inquiries about our products and services and find solutions for our customers' concerns.
• You work closely with other teams to ensure the best possible service and initiate continuous improvements.
• You help identify trends and recurring issues to proactively offer solutions.
• You maintain our customer relationships and ensure customer satisfaction is always at the forefront.
• You follow all process standards and regulations such as SOX and BSI.

Requirements

• Experience: At least 1 year of experience in a similar role in a team environment.
• IT Skills: Proficiency in Microsoft Word, Excel, and Outlook.
• Languages: Professional level of English and German in spoken and written form is a must.
• You live within the vicinity of Dortmund.

Benefits

• Competitive salary plus vacation and Christmas bonuses.
• Hybrid and flexible working hours: up to 3 days remote/week.
• Contribution to a private pension plan.
• Canteen; meal allowance.
• JobRad.
• 2 days off for volunteer work annually possible.
• Attractive programs for well-being, integration of women, and diversity.
• Onboarding training as well as continuous learning and development programs as part of our QH University.