Customer Service Representative (m/f/d) Remote

Overview

Join smava, one of the largest FinTech companies in Germany, as a Customer Service Representative in a modern work environment without traditional call center atmosphere, providing support to customers seeking loans.

In Short

• Represent smava as the first point of contact for customers.
• Advise customers via phone, email, and chat on loan-related inquiries.
• Handle inquiries from existing and new customers using the latest CRM tools.
• Maintain and update customer data.
• Contribute to the improvement of daily processes.
• Act as a liaison with other departments such as Marketing and IT.

Requirements

• Completed commercial training is ideal.
• At least 6 months of experience in a call center or similar role.
• Passion for providing excellent customer service.
• Proficient in PC applications (e.g., Microsoft Office).
• Strong communication skills and enjoyment in customer interaction.
• Responsible handling of sensitive data.
• Strong service orientation and quality awareness.
• Fluent in German, both spoken and written.

Benefits

• Internal career programs, training opportunities, and coaching support for professional development.
• Work-life balance: Enjoy the flexibility of working 100% remotely from anywhere in Germany.
• Complete digital onboarding with the necessary equipment provided before starting.
• 30 days of vacation, with additional sick leave for parents.
• Partnerships with sports providers for physical and mental health.
• Commitment to diversity and inclusion within a team of over 50 nationalities.