Inside Sales Representative - Remote

Overview

The Inside Sales Representative at Quad Lock will be responsible for driving sales and providing exceptional support to B2B customers, ensuring a seamless purchasing experience and contributing to the growth of the independent retail network.

In Short

• Manage inbound B2B enquiries from retail partners and customers.
• Provide pre and post-sales support via email and phone.
• Support order management and customer account activities.
• Collaborate with internal sales and marketing teams.
• Utilize the Quad Lock B2B Portal for customer engagement.
• Identify opportunities for sales growth across various customer segments.
• Maintain accurate customer records in relevant systems.
• Engage with customers to enhance their experience with Quad Lock products.
• Work remotely while staying connected with the global team.
• Willingness to work flexible hours as needed.

Requirements

• Experience in Customer Support or Inside Sales roles.
• Strong relationship management and customer service skills.
• Excellent verbal and written communication abilities.
• High attention to detail and organizational skills.
• Proactive problem-solving mindset.
• Able to manage multiple tasks effectively.
• Experience working remotely with a distributed team.
• Willingness to travel as required for business needs.
• Bonus for experience in omnichannel sales environments.
• Familiarity with CRM systems and sales support tools.

Benefits

• Work with a dynamic and growing global brand.
• Be part of a supportive and diverse team.
• Opportunity for professional development and growth.
• Flexible working environment.
• Engage with innovative products in the smartphone accessory market.