Customer Success & Partner Onboarding Manager - Loyalty and Partner Platforms (B2B) - Remote

Overview

We're looking for a proactive, detail-oriented, and AI-savvy Customer Success & Partner Onboarding Manager to own the onboarding and lifecycle management of B2B customers within the qiibee ecosystem (partnered with Miles & More, Etihad Guest, and more).

In Short

• Manage end-to-end onboarding of new customers — from setup to go-live.
• Coordinate and guide partners through the Launch Checklist, ensuring all milestones are completed on time.
• Serve as the primary relationship manager for all active customers.
• Support customers in optimizing visibility and performance.
• Ensure all communication and visuals meet brand and compliance guidelines.
• Maintain a best-in-class CRM in HubSpot using AI.
• Conduct regular customer reviews, analyzing performance data.
• Support issue resolution and customer feedback loops.
• Accelerate issue resolution with AI.

Requirements

• Fluent in English and German (spoken and written) — mandatory.
• 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding.
• Proficient in using AI tools for writing, research, data analysis, and workflow automation.
• Hands-on experience with HubSpot or comparable CRM systems.
• Solid understanding of digital integrations.
• Highly structured and able to manage multiple projects simultaneously.
• Empathetic communicator with a consultative, solution-oriented mindset.
• Comfortable working across teams and time zones.
• Strong sense of ownership — from first contact to successful partner activation.

Benefits

• Fully remote work
• Competitive monthly salary package
• Equity share and qiibee tokens (QBX)
• Funding for educational development
• Fast-paced remote startup environment