Customer Onboarding & Success Manager - Remote

Overview

As a Customer Onboarding & Success Manager, you ensure that bank budgets create real impact in the region, helping local clubs, initiatives, and projects receive the support they deserve. Your purpose is to empower people on-site by ensuring that donations, sponsorships, and foundation funds flow digitally, securely, and effectively.

In Short

• Act as a liaison between customers, product/development, and sales.
• Conduct onboarding for new customers, both remotely and on-site.
• Coordinate data migration processes.
• Support the Go-Live phase and provide hypercare.
• Conduct regular check-ins to measure satisfaction and prioritize requirements.
• Manage requirements and provide structured feedback to the product team.
• Handle support calls, emails, and tickets effectively.
• Identify growth opportunities through cross-selling and upselling.

Requirements

• Ideally, some experience in Customer Success, project management, consulting, or a similar role.
• Basic technical understanding (APIs, data formats, web basics).
• Structured and assertive in leading customers through processes.
• Strong communication skills, both written and verbal.
• Ownership mindset with a focus on quality and impact on other teams.

Benefits

• Dynamically driven environment with remote options.
• Responsibility and creative freedom with direct access to founders and product teams.
• Office located in the heart of Bielefeld's old town with good coffee included.