Digital Customer Experience Manager - Remote

Overview

The Digital Customer Experience Manager will create and maintain a customer steering committee to guide how customers interact with QBS, prioritize and implement changes, and develop self-service systems to enhance customer experience and efficiency.

In Short

• Manage customer interactions and enhance their experience with QBS.
• Develop and maintain self-service systems for customer efficiency.
• Fluency in Salesforce and customer engagement technologies is required.
• Oversee UX/UI design improvements for better usability.
• Align digital touchpoints with QBS brand messaging.
• Lead cross-functional teams for customer-facing technology platforms.
• Establish a customer steering committee for feedback and insights.
• Implement and optimize digital marketing systems like HubSpot.
• Build and mentor a high-performing customer technology team.
• Develop reporting tools for actionable insights.

Requirements

• Experience with Salesforce Flows and Experience Cloud.
• Strong understanding of customer engagement technologies.
• Proven experience in UX/UI design.
• Ability to lead and manage cross-functional teams.
• Excellent communication and collaboration skills.
• Experience in developing self-service systems.
• Knowledge of digital marketing platforms like HubSpot.
• Strong analytical and reporting skills.
• Leadership experience in technology management.
• Ability to gather and implement customer feedback.

Benefits

• Opportunity to make a significant impact in a growth-driven team.
• Work in a supportive and mission-driven environment.
• Professional development and mentoring opportunities.
• Flexible working arrangements.
• Access to the latest technologies and tools.
• Collaborative team culture focused on customer satisfaction.
• Competitive compensation and benefits package.
• Engagement with diverse sectors including schools and healthcare.
• Chance to lead innovative customer experience initiatives.
• Supportive leadership committed to employee growth.