Customer Marketing Manager - 12 Month FTC - Remote

Overview

The Customer Marketing Manager will be responsible for building and nurturing relationships with existing customers, transforming satisfied users into advocates while collaborating across various teams to enhance customer engagement and retention.

In Short

• 12-month fixed-term contract for maternity cover.
• Responsible for customer advocacy and reference programs.
• Manage Customer Advisory Board (CAB) program.
• Support customer events and webinars.
• Gather and analyze customer feedback.
• Develop impactful customer marketing materials.
• Collaborate cross-functionally with internal teams.
• Focus on customer-centric storytelling.
• Work in a flexible, hybrid environment.
• Competitive salary based on Mercer benchmarking.

Requirements

• Experience in B2B marketing, ideally in SaaS.
• Track record of managing customer advocacy initiatives.
• Strong project management skills.
• Exceptional communication abilities.
• Comfortable with cross-functional collaboration.
• Data-informed mindset with marketing metrics experience.
• Experience with customer marketing platforms is a plus.

Benefits

• Flexible, hybrid working approach.
• Part of a supportive team.
• Annual summer and Christmas parties.
• Excellent development opportunities.
• Great company culture.