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Project Manager - SaaS Delivery - Remote

Posted 21 hours ago
Project Management
Full Time
UK, Norway, Denmark

Overview

The Project Manager will oversee the end-to-end delivery of multi-product SaaS implementation projects, ensuring a smooth onboarding process for customers.

In Short

  • Own the delivery of SaaS implementation projects from kick-off to go-live.
  • Lead cross-functional teams including Solution Architects and Implementation Consultants.
  • Utilize a hybrid approach (waterfall + agile) for project delivery.
  • Maintain project plans, RAID logs, and status reports.
  • Run governance forums and provide updates to stakeholders.
  • Manage customer relationships and project performance.
  • Control project scope and manage change requests.
  • Track project budgets and ensure profitability.
  • Anticipate issues and drive resolutions.
  • Collaborate with various teams to ensure a consistent customer experience.

Requirements

  • 5+ years of experience as a Project Manager in SaaS or IT.
  • Proven track record in delivering projects with strong governance.
  • Experience managing multiple concurrent projects.
  • Strong commercial acumen and budget management skills.
  • Excellent stakeholder management skills.
  • Highly organized with a structured approach to project planning.
  • Customer-centric mindset.
  • Hands-on experience with project management tools and CRM systems.

Benefits

  • Competitive salary based on salary benchmarking data.
  • Flexible hybrid working approach.
  • Supportive team environment.
  • Gift on your birthday.
  • Annual Summer and Christmas parties.
  • Excellent development opportunities.
Puzzel logo

Puzzel

Puzzel is a prominent provider of cloud-based contact center solutions, dedicated to helping businesses enhance their customer service capabilities. With a robust platform that integrates omnichannel contact center functionalities, workforce management, and AI-driven analytics, Puzzel optimizes customer interactions and operational efficiency. Founded in Norway 25 years ago, the company has established itself as the leading contact center solution in the Nordics and is rapidly expanding into the UK, Netherlands, and Finland, with aspirations to become the top European market leader. Puzzel has received numerous accolades, including the 2024 CX Awards for 'Best Mid-Market Contact Center Platform' and recognition as the 'most innovative European-founded CCaaS provider' by Frost & Sullivan. The company values work-life balance and flexible working arrangements, fostering a supportive and inclusive culture for its approximately 300 employees who serve over 1,100 businesses across 40 countries.

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