Project Delivery Manager - Remote

Overview

The monday.com team is looking for a Project Delivery Manager to join the Professional Services team to work with our enterprise customers. The Project Delivery Manager will manage high-complexity projects from initiation through delivery to closure. In this role, you will coordinate with cross-functional teams to complete unique projects according to scope. The Project Delivery Manager will be responsible for developing and maintaining relationships with clients to understand and enable the execution of successful implementations and on-going services engagements.

In Short

• Develop and manage project plans to deliver technical and consultative services to our largest enterprise clients.
• Manage customer expectations, project scope, and resources needed to successfully deliver to customers’ needs.
• Coordinate technical and non-technical resources across our internal and partners organization to ensure fulfillment of project requirements.
• Develop and communicate project status, risks and issues to all levels of stakeholders, both internal and external, ranging from technical staff to executives.
• Manage customer escalations, coordinating with customers and monday.com stakeholders.
• Manage billing and admin related aspects of projects including generating sales order and providing monthly invoices.
• Be accountable for reliable and repeatable delivery processes, metrics and operational procedures.
• Actively lead and/or participate in internal projects to improve Professional Services projects.
• Develop a foundational knowledge of monday.com product & stay up to date with key releases.

Requirements

• Minimum 3-5 years of Professional Services experience - preferably in a project management role.
• Experience in B2B SaaS as technical customer success / professional service / implementation manager.
• Demonstrates progressive experience with project management and leadership.
• Detail-oriented individual with the ability to rapidly learn new concepts.
• Experience in leading projects involving hands-on implementation.
• Strong project management skills to keep projects on-track.
• Ability to clearly articulate technical topics to a non-technical audience.
• General understanding of APIs and other integration methods is beneficial.
• Superb written and verbal communication skills.
• Positive attitude and strong customer-facing skills.

Benefits

• Opportunity to receive and/or earn a discretionary bonus and/or equity.
• Professional growth and development opportunities.
• Equal opportunity employer with a diverse work environment.