Puzzel is a prominent provider of cloud-based contact center solutions, dedicated to helping businesses enhance their customer service capabilities. With a robust platform that integrates omnichannel contact center functionalities, workforce management, and AI-driven analytics, Puzzel optimizes customer interactions and operational efficiency. Founded in Norway 25 years ago, the company has established itself as the leading contact center solution in the Nordics and is rapidly expanding into the UK, Netherlands, and Finland, with aspirations to become the top European market leader. Puzzel has received numerous accolades, including the 2024 CX Awards for 'Best Mid-Market Contact Center Platform' and recognition as the 'most innovative European-founded CCaaS provider' by Frost & Sullivan. The company values work-life balance and flexible working arrangements, fostering a supportive and inclusive culture for its approximately 300 employees who serve over 1,100 businesses across 40 countries.