Regional Manager of Client Experience - Remote

Overview

PureCars is seeking a Regional Manager of Client Experience to lead a team of Account Managers, focusing on client retention and account expansion in the automotive digital marketing sector.

In Short

• Manage a team of Digital Account Managers.
• Oversee daily activities and digital marketing performance.
• Act as the primary point of escalation for customer issues.
• Collaborate with Performance and Sales leadership for improvements.
• Analyze performance data and establish action plans.
• Interface directly with clients and present performance metrics.

Requirements

• Experience managing clients in a digital marketing/SaaS environment.
• Strong technical knowledge of digital marketing technologies.
• Experience in coaching and mentoring Account Managers.
• Adept in Account Management best practices.
• Data-driven decision making combined with a human-oriented approach.
• Excellent communication and presentation skills.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Growth and professional development opportunities.
• Collaborative and innovative workplace culture.