Remote Otter LogoRemoteOtter

Weekend Member Operations and Experience Specialist - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

The Public Customer Experience team is seeking a highly motivated and licensed Weekend Member Support Specialist to deliver exceptional service to members through various support channels.

In Short

  • Coverage on Saturday and Sunday, with a flexible weekday schedule.
  • Prior experience as a Customer Escalation Specialist or Manager in financial services or fintech.
  • 3-5 years of experience in financial services and fully licensed with Series 7 and 63.
  • Conduct advanced research into complex member escalations.
  • Comfortable leveraging technology to serve members.
  • Commitment to providing excellent service and ensuring positive experiences.
  • Highly independent and creative problem solver.
  • Drive innovative solutions in a fast-paced environment.

Requirements

  • Licensed finance professional.
  • Ability to collaborate with cross-functional teams.
  • Experience in addressing member inquiries.
  • Advocate for feature requests and experience enhancements.

Benefits

  • Equal employment opportunity employer.
  • Celebration of diversity in the workplace.
PublicSquare logo

PublicSquare

PublicSquare is America's leading commerce and payments ecosystem dedicated to serving customers and businesses that prioritize life, family, and freedom. The company operates through three main segments: Marketplace, Financial Technology, and Brands. The Marketplace segment focuses on enabling consumers to 'shop their values' and make purposeful purchases. PublicSquare utilizes data and insights from the Marketplace to understand customer needs and offer high-quality financial products and brands. Its Financial Technology segment includes Credova, a consumer financing and payments company, while the Brands segment features direct-to-consumer companies like EveryLife, which specializes in premium life-affirming baby products. PublicSquare is committed to fostering a collaborative and innovative work environment, emphasizing the importance of small businesses and community support as the backbone of the economy.

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