1st & 2nd Level IT Support Specialist (German, English, Polish) - Remote

Overview

As a member of the Public Cloud Group, you will be responsible for supporting mid-sized companies in modernizing their IT structures and ensuring a secure foundation in the cloud. We are looking for a dedicated IT Support Specialist fluent in German, English, and Polish to join our growing team.

In Short

• Monitor and support IT systems for users.
• Handle incoming service requests via phone, email, or ticketing system.
• Conduct error analysis and implement solutions.
• Create documentation for tickets and guides.
• Participate in on-call duties as required.
• Work with a modern technology stack and choose your hardware.
• Engage in continuous training and development opportunities.
• Be part of a collaborative team culture.
• Flexible work environment (remote, hybrid, or on-site).
• 30 days of vacation and various benefits.

Requirements

• Completed IT training or studies.
• Experience in IT administration or user support.
• Strong service orientation and teamwork skills.
• Fluent in German, English, and Polish.
• Willingness to participate in on-call duties.

Benefits

• Clear career paths and development opportunities.
• Flexible working hours and location.
• Modern technology stack and hardware choice.
• Continuous training and freedom to test new technologies.
• Strong market positioning and company growth.
• Open communication and flat hierarchies.
• Diverse benefit programs including mobility packages.
• 30 days of vacation.
• Regular company and team events.