Customer Claims Examiner - Life Insurance - Remote

Overview

The Customer Claims Specialist works in a team environment to process Life Insurance claims, providing protection and peace of mind to customers during critical times.

In Short

• Process Life Insurance claims in a customer-facing role.
• Provide excellent customer service via phone, email, and letter.
• Demonstrate tact in conflict resolution.
• Communicate effectively with customers and internal teams.
• Maintain accuracy and attention to detail in claims processing.
• Adapt to new technologies and work processes.
• Participate in team initiatives and collaborate with peers.
• Handle sensitive information securely and professionally.
• Work a semi-flexible schedule with core hours Monday to Friday.
• Remote work allowed 2 days a week after training.

Requirements

• High school diploma or equivalent.
• 2 years of structured customer service/claims experience required.
• 2 years of Claims experience preferred.
• Strong communication skills, both verbal and written.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and deadlines.
• Problem-solving skills to resolve customer concerns.
• Technological aptitude to adapt to new systems.
• Ability to work collaboratively in a team environment.
• Professional demeanor and a desire to help others.

Benefits

• Opportunity to impact millions of lives positively.
• Work in a supportive team environment.
• Flexible working hours after training.
• Hybrid work model with remote options.
• Professional development opportunities.