Help Desk Support Service Specialist - Associate | IT Effectiveness - User Support Help Desk - Remote

Overview

ProSidian is seeking a Help Desk Support Service Specialist - Associate to provide IT services and support in the Government And Public Services Industry Sector, focusing on user support help desk activities.

In Short

• Provide associate-level technical assistance to end-users.
• Assist intermediate and senior IT staff in troubleshooting.
• Support professional services engagement for Government clients.
• Work primarily in alignment with user support help desk activities.
• Manage IT lifecycle and handle federal IT requests.
• Possibility of conversion to a full-time position.
• Work in a collaborative team environment.
• Engage with diverse clients across various sectors.
• Utilize advanced technical skills and communication skills.
• Participate in change management and SOP creation.

Requirements

• Associate degree or equivalent technical support experience.
• 3+ years of experience in IT help desk roles.
• Certifications in relevant fields (e.g., CompTIA Security+, MCSE).
• Familiarity with system administration and basic network troubleshooting.
• Strong communication and teamwork skills.
• Federal government experience preferred.
• Ability to manage projects and prioritize tasks.
• Willingness to learn and grow in a dynamic environment.
• Understanding of business tools and technology.
• Agility in transitioning between different projects.

Benefits

• Competitive compensation and performance incentives.
• Group health insurance including medical, dental, and vision.
• 401(k) retirement savings plan contributions.
• Vacation and paid time off (PTO) benefits.
• Pre-tax payment programs and purchasing discounts.
• Security clearance opportunities.
• Leverageable experience and thought leadership.
• Employee referral bonus program.
• Flexible spending account options.
• Commitment to work-life balance and employee wellness.