Help Desk Support Service Specialist - Intermediate | IT Effectiveness - User Support Help Desk - Remote

Overview

ProSidian is seeking a Help Desk Support Service Specialist - Intermediate to provide IT support services in the Government and Public Services Sector, focusing on IT Services Solutions for clients such as The Department of Interior (DOI | NPS).

In Short

• Provide intermediate-level IT support for routine issues and infrastructure maintenance.
• Assist senior team members with implementing IT strategies and system updates.
• Configure and maintain help desk infrastructure for consistent system performance.
• Deliver IT support at a national level across multiple locations.
• Maintain network availability and provide backup support for senior team members.
• Lead help desk efforts in resolving issues and maintaining system uptime.
• Provide help desk and technical support for intermediate-level issues.
• Assist in maintaining systems and networks with Tier 2 support services.
• Familiarity with disaster recovery and backup procedures.
• Experience in help desk management, preferably in a government services role.

Requirements

• Bachelor’s degree in computer science or related field with 3+ years of experience in support roles.
• Experience in supporting LAN/WAN systems and telecommunication troubleshooting.
• Intermediate-level experience in server and database management.
• Knowledge of NPS systems and protocols, with federal government experience preferred.
• Familiarity with federal government protocols and experience working in Lakewood systems.
• Help Desk Support Service Specialist - Intermediate Certification Skillset Attributes.
• LAN/WAN management experience with hands-on knowledge of telecommunication systems.
• Expertise in help desk operations and support systems, especially in a government setting.

Benefits

• Competitive Compensation with performance incentives.
• Group Health Insurance including medical, dental, and vision.
• 401(k) Retirement Savings Plan contributions.
• Vacation and Paid Time Off (PTO) benefits.
• Pre-Tax Payment Programs and Purchasing Discounts.
• Security Clearance opportunities.
• Leverageable experience and thought leadership opportunities.
• ProSidian Employee & Contractor Referral Bonus Program.
• Flexible Spending Account options.
• Comprehensive benefits package for work-life balance.