Client Experience Specialist - Remote

Overview

As a Client Experience Specialist, you will be an ambassador for a company known for its high customer satisfaction, assisting clients with support-related issues and ensuring a seamless experience in buying and selling homes.

In Short

• Assist users with support related issues including order entry and ticket research.
• Handle support ticket inquiries from clients and vendors.
• Communicate regularly with the support team to discuss problems and solutions.
• Perform other related duties as assigned.
• Answer incoming client calls and resolve or escalate issues as needed.
• This is a full-time remote position.
• Typical work hours are Monday through Friday, 8:30 a.m. to 5 p.m. Eastern Time.
• Occasional evening work may be required.
• Participate in an online assessment as part of the interview process.
• Engage in a 1-on-1 phone screening and a video call interview.

Requirements

• Strong communication skills.
• Experience with customer support systems, preferably Zendesk.
• Ability to work independently and in a team environment.
• Problem-solving skills and attention to detail.
• Flexibility to work occasional evenings as needed.

Benefits

• Work remotely from anywhere in the U.S.
• Full-time employment with a supportive team.
• Opportunities for career growth and development.
• Engaging work environment with a focus on client satisfaction.