Billing Success Manager (B2B SaaS) - Remote

Overview

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Billing Success Manager (BSM) who will serve as a Prompt billing expert to customers via our support channel and during customer onboarding and will be an integral part of our BSM team.

In Short

• Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt.
• Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt.
• Understand unique team needs to help configure and develop workflows with their new EMR/PM system.
• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries.
• Be each customer’s champion by providing ongoing support via our help desk platform.
• Be highly proficient in reporting and spreadsheet manipulation to effectively take customers through their relevant billing success metrics.
• Promote customer satisfaction and loyalty by understanding each customer’s unique needs.

Requirements

• Must have 2+ years in the medical billing industry.
• Must have experience billing for outpatient physical therapy clinics.
• Very strong technical skills operating various software platforms.
• Highly Proficient in MS Excel.
• Understanding and learning software must be a passion.
• Possess strong written and verbal skills.
• Highly motivated to work in a fast-paced environment.
• Prepared to grow quickly into your role and take on greater responsibilities.
• Be comfortable owning your own workload.

Benefits

• Competitive salaries.
• Remote/hybrid environment.
• Potential equity compensation for outstanding performance.
• Flexible PTO.
• Company-wide sponsored lunches.
• Company paid disability and life insurance benefits.
• Company paid family and medical leave.
• Medical, dental, and vision insurance benefits.
• Discounted pet insurance.
• FSA/DCA and commuter benefits.
• 401k.