Associate Client Success Manager (B2B SaaS) - Remote

Overview

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on an Associate Client Success Manager with personal ambitions to provide the optimal experience to our rehab therapy teams, ensuring their maximal success with Prompt.

In Short

• Join a rapidly growing company in the healthcare technology sector.
• Become a key player in the Customer Success Team.
• Engage with clients to ensure optimal use of the software.
• Provide training and support to clients post-implementation.
• Build strong relationships with clients to foster loyalty.
• Work in a remote/hybrid environment.
• Opportunity for career growth into a full Client Success Manager role.
• Collaborate with various teams to improve client experience.
• Contribute to a positive impact in the healthcare industry.
• Work with a talented team dedicated to solving complex problems.

Requirements

• Experience in outpatient physical therapy clinics.
• Strong technical skills with various software platforms.
• Highly proficient in MS Excel.
• Passion for learning and understanding software.
• Clinical background or licensed rehab therapist preferred.
• Experience with EMR Systems.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Motivated to take on greater responsibilities.
• Prepared to work outside normal hours when needed.

Benefits

• Competitive salaries.
• Remote/hybrid work environment.
• Potential equity compensation for outstanding performance.
• Flexible PTO.
• Company-wide sponsored lunches.
• Company paid disability and life insurance benefits.
• Company paid family and medical leave.
• Medical, dental, and vision insurance benefits.
• Discounted pet insurance.
• 401k and other financial benefits.