Korean-Speaking Member Experience Specialist (Part-time) - Remote

Overview

This remote position is available as part-time role based in Korea.

In Short

• Provide exceptional support to members throughout fertility and family-forming journeys.
• Conduct 1:1 video consultations with members.
• Assist in identifying the right fertility clinic or service provider.
• Address member inquiries and present tailored solutions.
• Conduct in-depth research on legislation and medical landscapes.
• Update knowledge databases with the latest healthcare practices.
• Work independently and as part of a team.
• Commit to supporting individuals from diverse backgrounds.
• Fluent in English and Korean is required.
• Prior experience in a customer care role is preferred.

Requirements

• Exceptional interpersonal communication skills.
• Compassionate approach with high emotional intelligence.
• Ability to grasp new topics quickly.
• Strong attention to detail and organizational skills.
• Proactive and solutions-oriented mindset.
• Interest in diversity and inclusion in family-forming journeys.

Benefits

• Competitive salary: €22,000 – €30,000 for part-time work.
• Bonus structure.
• Access to family-building benefits.
• Mental health sessions and wellness support.
• Sustainable mobility options.
• Urban Sports Club membership discount.
• Remote work model.
• 8 weeks/year remote from anywhere.
• Inclusive, mission-driven culture.