Customer Success Manager - Remote

Overview

Procurify is the AI-enhanced procurement and AP automation platform for the mid-market. We make it easy for organizations to take control of spend and save money. We’re looking for a talented and team-driven Customer Success Manager to join us on our journey.

In Short

• Manage a book of business valued at approximately $1-2M; overseeing the entire customer journey from post-onboarding to product adoption, expansion, advocacy, and renewal
• Build and nurture long-term relationships with customers, ensuring they achieve their business objectives
• Drive product adoption by providing guidance and resources to ensure customers fully utilize and benefit from Procurify
• Proactively manage and monitor customer health, identifying and addressing escalations and churn risks, regardless of renewal timing
• Identify upsell and expansion opportunities for the Account Management team to maximize customer value and business growth
• Communicate customer needs cross-functionally while balancing them with business objectives and managing customer expectations

Requirements

• 3+ years of Customer Success experience in SaaS
• Experience within B2B SaaS
• Experience within Fintech
• Strong problem-solving skills and a self-starter attitude
• Customer-centric mindset; challenges the status quo and finds a better way
• Understands our customer personas and the goals and challenges of our target market
• Excellent written and verbal communication skills both internally and externally
• Keeps up to date on trends and news from the industry, our competitors, and our target market
• Shares Procurify values of Compassion, Courage, Creativity and Curiosity
• Comfortable working independently as well as part of a team in a fast-paced environment

Benefits

• Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada!
• Unlimited responsible time off: Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy.
• Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
• Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
• DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.
• On Target Earnings Range: $73,000.00 - $90,000.00 CAD (This range is dependent on experience, with a component of these earnings made up of variable pay and not inclusive of any benefits or equity that might exist in your total compensation package.)