Account Manager - Health Management Solutions - Remote

Overview

The Account Manager champions the Proactive MD mission by acting as a frontline representative for clients and ensuring strong, positive relationships while overseeing Health Center operations.

In Short

• Acts as the primary client contact and develops trusted advisor relationships.
• Manages communication between clients and Health Center staff.
• Collaborates with internal and external stakeholders to enhance client service.
• Offers expertise on health benefits design and alignment with services.
• Serves as a problem solver for client and clinic operations issues.
• Tracks and reports on Health Center performance to clients.
• Conducts regular meetings with clients to discuss objectives and performance.
• Identifies needs within the client’s member population to enhance patient experience.
• Participates in client-sponsored employee events and activities.
• Collects and analyzes patient feedback to improve services.

Requirements

• 5+ years of experience in healthcare or related field.
• Undergraduate degree required; master's preferred.
• Knowledge of self-funded employer health benefits.
• Excellent communication skills.
• Able to build relationships with diverse backgrounds.
• Strong problem-solving skills.
• Ability to prioritize and plan work effectively.
• Knowledge of HIPAA confidentiality requirements.

Benefits

• Professional growth opportunities.
• Commitment to diversity and equal employment opportunities.
• Supportive work environment focused on employee health.