Director of Care Advice Line (Registered Nurse) - Remote

Overview

The Director, Care Advice Line will lead and oversee the national 24/7 Nurse Triage Line, ensuring high-quality patient care and optimizing efficiency in a remote environment.

In Short

• Lead operations of a 24/7 Nurse Triage Line.
• Manage department budget and resource allocation.
• Mentor and support a team of triage nurses.
• Develop and implement policies to enhance patient care.
• Monitor call metrics and patient satisfaction.
• Build relationships with physicians and care teams.
• Ensure compliance with healthcare regulations.
• Oversee quality assurance programs.
• Implement risk management strategies.
• Drive operational improvements and efficiency.

Requirements

• Registered Nurse with compact state license.
• Master’s degree preferred, BSN required.
• 5+ years of nursing leadership experience.
• Strong understanding of triage protocols.
• Experience managing large teams in a 24/7 setting.
• Proficiency in call center technology.
• Exceptional leadership and communication skills.
• Strong financial acumen and budget management experience.
• Familiarity with data analytics tools.
• Ability to manage complex programs.

Benefits

• Annual bonus targeted at 15%.
• Restricted stock units eligibility.
• Expense reimbursement for home office costs.
• Confidentiality of applicant information.
• Commitment to diversity and inclusion in the workplace.