Member Marketing Manager - Remote

Overview

The Member Marketing Manager will play a critical role in driving member engagement and increasing utilization of PHM’s services across our corporate client base.

In Short

• Drive consistent achievement or exceedance of monthly new case enrollment targets through improved engagement strategies
• Strengthen collaboration and trust between Marketing, Account Management, and Clinical teams
• Improve client satisfaction by supporting seamless onboarding and ongoing engagement experiences
• Increase inbound member engagement through campaigns and testing initiatives
• Develop and execute engagement strategies in partnership with RNs and Account Management
• Support and optimize email sequencing and outreach efforts to drive member activation
• Manage a mix of broader marketing initiatives and ad hoc client specific requests
• Partner closely with Account Management and Clinical teams to align on priorities and execution
• Own and prioritize a roadmap of tests and new ideas to improve engagement and performance
• Evaluate what is working and iterate quickly based on insights

Requirements

• 5+ years of experience with 3+ years of experience in a B2B2C environment
• Strong sense of urgency and ownership, with a track record of delivering work quickly and effectively
• Ability to manage multiple projects and competing priorities while staying organized
• Experience balancing scalable marketing initiatives with high touch, custom requests
• Excellent communication skills and ability to manage stakeholder expectations
• Proactive, self-starter mindset with high engagement and follow through
• Familiarity with AI and desire to utilize AI tools for efficiency

Benefits

• Health/dental/vision benefits
• Annual cash incentive program
• 401k with match
• Flexible PTO
• PHM for PHM (our services for you and your dependents)
• Other benefits