Customer Service Officer Offshore - Remote

Overview

As part of the PRISM+ Customer Experience team, the Customer Service Officer will play a key role in delivering exceptional support and building meaningful relationships with customers while working remotely.

In Short

• Support customers through calls, live chats, and emails.
• Address inquiries and resolve concerns efficiently.
• Gather customer feedback to improve products and services.
• Work closely with internal teams to enhance the customer experience.
• Maintain professionalism and empathy in all interactions.
• Collaborate and adapt in a fast-paced environment.
• Develop transferable skills for future career growth.
• Fluency in Mandarin and English is required.
• Strong communication and interpersonal skills are essential.
• Self-motivated individuals are preferred.

Requirements

• Strong communication skills in Mandarin and English.
• Problem-solving abilities and interpersonal skills.
• Ability to work in a fast-paced environment.
• Teamwork and collaboration skills.
• Professionalism and empathy in customer interactions.
• Self-motivated and proactive attitude.

Benefits

• Gain valuable exposure in customer service.
• Opportunity for career growth within the company.
• Supportive work culture.
• Develop transferable skills.