Customer Service Officer - Remote

Posted Yesterday

Customer Service

Full Time

Thailand

Overview

The Customer Service Officer will handle customer inquiries and complaints through various channels, ensuring a smooth customer experience and effective problem resolution.

In Short

Answer customer inquiries via phone and tickets from Zendesk.
Resolve product or service issues by clarifying complaints and providing solutions.
Pass relevant leads to the sales team for potential upselling.
Coordinate with other departments regarding customer complaints.
Report recurrent issues to management for long-term solutions.

Requirements

Fluent in Thai and English, both written and spoken.
Strong communication skills.
High motivation and reliability.
Service-minded with the ability to work under pressure.
Good interpersonal and coordination skills.
1-2 years of experience in customer service.

Benefits

Work remotely from anywhere in Thailand.
Opportunity to develop customer service skills.
Collaborative work environment.
Potential for career advancement within the company.

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Gogoprint Pte

Gogoprint Pte. Ltd. is a technology-driven company dedicated to making printing and design services more accessible to small and medium-sized enterprises (SMEs). With operations in Thailand, Singapore, and Malaysia, Gogoprint leverages advanced technology and algorithms to provide low-cost and fast delivery solutions. Their state-of-the-art website allows customers of all sizes to easily place orders online, while intelligent production algorithms optimize order aggregation for cost efficiency.

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