Remote Otter LogoRemoteOtter

Customer Service Officer - Remote

Posted 1 week ago
Customer Service
Full Time
Worldwide

Overview

We are looking for a Customer Service Officer to join our global support team. You will handle customer enquiries via email and LiveChat (Zendesk), take ownership of cases, and work closely with internal teams to deliver excellent customer experiences.

In Short

  • Handle customer enquiries via email and LiveChat (Zendesk).
  • Take ownership of customer cases.
  • Work closely with internal teams.
  • Operate on a 24/7 rotational shift.
  • Work-from-home arrangements included.
  • Compile reports as requested.
  • Maintain records of customer interactions.
  • Follow communication procedures and guidelines.
  • Provide high-quality customer service.
  • Keep abreast with the latest developments.

Requirements

  • Experience in customer or client support.
  • Fluent in spoken and written English.
  • Familiarity with Zendesk and Salesforce preferred.
  • Willing to work 24/7 rotational shifts.
  • Strong internet access for WFH.
  • Ability to work independently in a remote team.
  • Strong communication and multitasking skills.

Benefits

  • Flexible working arrangements.
  • Competitive salary.
  • Ongoing professional development.
  • Welcoming and supportive culture.
  • Diverse, global team.

ABX

ABX

ABX is a pioneering fintech platform that is transforming the financial landscape through the introduction of tokenized gold and silver currencies. The company is dedicated to empowering users by providing real-world utility for digital assets, facilitating payments, savings, and global transfers. With a mission to reinstate gold at the core of the global monetary system, ABX is committed to promoting the adoption of blockchain technology. By offering innovative solutions such as crypto debit cards, merchant payment systems, and a fully integrated exchange, ABX positions itself as a leader in financial innovation, advocating for sound money principles and equipping individuals with tools to safeguard their wealth against inflation and political instability.

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