TechOps Senior Associate - IT Services - Remote

Overview

The TechOps Senior Associate role at PwC focuses on managing and maintaining the technology infrastructure and systems, providing technical assistance and troubleshooting to ensure smooth operations of IT services.

In Short

• Provide maintenance and support for firm applications.
• Utilize ITIL service management principles to resolve technology issues.
• Build and maintain meaningful client relationships.
• Enhance documentation for technical solutions.
• Navigate ambiguity to deliver exceptional results.
• Mentor junior team members and uphold high standards.
• Analyze complex problems and provide technical solutions.
• Work collaboratively within the IT Operations team.
• Support the delivery of IT services and infrastructure.
• Contribute to a positive team environment.

Requirements

• High School Diploma.
• 2 years of experience in application-based troubleshooting.
• ITIL Certification.
• Proficiency in Microsoft Azure.
• Strong documentation skills.
• Ability to manage multiple deadlines and priorities.
• Experience with ticketing systems.
• Analytical skills and business knowledge.
• Ability to build relationships within the team.
• Willingness to embrace change and ambiguity.

Benefits

• Comprehensive medical, vision, and dental coverage.
• Mental health support and family caregiver benefits.
• Paid holidays and vacation time.
• Retirement savings plan with Roth features.
• Flexible benefits program tailored to employee needs.
• Opportunities for professional development and growth.
• Inclusive and diverse workplace environment.
• Access to health savings accounts.
• Support for personal well-being and work-life balance.
• Engagement in meaningful client relationships.