Customer Success Manager - Remote

Overview

Prezzee is a leading global digital gift card platform, offering innovative solutions for B2B customers. As a Customer Success Manager, you’ll play a key role in supporting our clients while shaping how we deliver value in this growing market. This is a newly created role, offering the chance to make a real impact as part of a fast-moving, innovative team.

In Short

• Lead the onboarding process to ensure clients are set up for success from day one.
• Maintain open communication with clients, offering guidance and resolving challenges quickly.
• Identify opportunities to grow client accounts while keeping them engaged and satisfied.
• Collaborate with internal teams to share client feedback and improve our solutions.
• Use data and insights to monitor client health and drive proactive strategies for success.

Requirements

• Has proven experience in customer success, account management, or a similar client-focused role.
• Communicates clearly and builds trust through thoughtful and reliable interactions.
• Is proactive and resourceful, able to adapt quickly and find solutions when challenges arise.
• Excels at managing multiple priorities in a dynamic, fast-moving environment.
• Brings a data-driven mindset to identifying trends and opportunities for growth.

Benefits

• Competitive commission structure
• Health, dental, vision, 401k
• Generous Employee referral program and staff discounts.
• We also offer flexible hours, Culture Swap Days & 30 day work from anywhere*
• We have regular virtual and face-to-face events to help us bond and maintain our community vibe
• Self led online learning with Litmos and Linkedin Learnings, industry specific learning opportunities and Lunch & Learn sessions
• Telus Wellbeing platform to support your mental, social, financial and physical wellbeing