Customer Success Manager - Remote

Overview

As a Customer Success Manager at Prezzee, you’ll play a key role in supporting our clients while shaping how we deliver value in this growing market. This is a newly created role, offering the chance to make a real impact as part of a fast-moving, innovative team.

In Short

• Lead the onboarding process to ensure clients are set up for success from day one.
• Maintain open communication with clients, offering guidance and resolving challenges quickly.
• Identify opportunities to grow client accounts while keeping them engaged and satisfied.
• Collaborate with internal teams to share client feedback and improve our solutions.
• Use data and insights to monitor client health and drive proactive strategies for success.

Requirements

• Proven experience in customer success, account management, or a similar client-focused role.
• Clear communication skills and ability to build trust through thoughtful interactions.
• Proactive and resourceful, able to adapt quickly and find solutions.
• Ability to manage multiple priorities in a dynamic environment.
• Data-driven mindset to identify trends and opportunities for growth.

Benefits

• Competitive commission structure.
• Health, dental, vision, 401k.
• Generous employee referral program and staff discounts.
• Flexible hours, Culture Swap Days & 30-day work from anywhere.
• Regular virtual and face-to-face events to maintain community vibe.
• Self-led online learning opportunities.
• Telus Wellbeing platform for mental, social, financial, and physical wellbeing.