Solution Director, Member Experience - Health Plans - Remote

Overview

The Solution Director, Member Experience is responsible for driving growth and expansion of solutions in the healthcare sector, focusing on improving member experiences and reducing churn.

In Short

• Drive growth and expansion of Member Experience solutions.
• Act as a Subject Matter Expert for the solutions.
• Partner with sales teams throughout the sales cycle.
• Provide insights and strategic direction for healthcare challenges.
• Lead RFP Win Strategy and proposal development.
• Conduct sales presentations to clients and prospects.
• Utilize Salesforce.com for business operations.
• Maintain competitive landscape awareness.
• Flexible travel requirement of 25-30%.
• Work in a hybrid model with office presence three days a week.

Requirements

• Sales and/or Business Development experience preferred.
• Expertise in Customer/Member Experience solutions.
• Health Plan experience impacting Star Ratings.
• Experience with Blue’s Health Plan preferred.
• Strong knowledge of market strategy and regulatory compliance.
• Excellent communication and presentation skills.
• Solid leadership and organizational skills.
• Bachelor's degree and 10 years of relevant experience.
• Willingness to travel as needed.

Benefits

• Competitive salary range of $130,000 - $160,000.
• Discretionary bonus or commission based on results.
• Comprehensive benefits package.
• Opportunity to work with a diverse and inclusive team.
• Hybrid working model with flexibility.