Client Implementation Manager - Remote

Overview

The Client Implementation Manager will serve as the primary point of contact for clients and coordinate all activities throughout the client’s onboarding experience, ensuring successful implementation and client satisfaction.

In Short

• Serve as the primary point of contact for clients during the onboarding process.
• Coordinate implementation activities through the go-live phase.
• Work closely with key stakeholders to align on project expectations.
• Manage timelines and ensure accountability among all parties.
• Act as a liaison between internal and external teams.
• Instill client confidence through clear communication.
• Identify and escalate risks associated with implementation.
• Provide product overviews and connect clients with training opportunities.
• Build strong relationships with clients to maximize satisfaction.
• Utilize analytical skills to navigate complex client needs.

Requirements

• Minimum 5 years of experience in a client-facing project management role.
• Excellent interpersonal and communication skills.
• Solid knowledge of improvement methodologies and data analytics.
• Proven track record of delivering complex projects.
• Ability to prioritize competing client needs in a fast-paced environment.
• Strong customer experience focus.
• Bachelor’s degree in a relevant field.
• Experience in healthcare is preferred.

Benefits

• Competitive salary range of $85,000 to $100,000.
• Discretionary bonus or commission opportunities.
• Comprehensive benefits package.
• Commitment to diversity and inclusion in the workplace.
• Opportunities for continuous learning and development.
• Collaborative work environment with a focus on teamwork.
• Hybrid work model allowing for flexibility.
• Access to a network of industry experts.
• Support for personal and professional growth.
• Confidentiality in handling employment information.