Patient Experience Advisor - Healthcare - Remote

Overview

The Patient Experience Advisor will serve as a strategic partner to clients, focusing on enhancing patient experience through data-driven insights and collaboration with internal teams.

In Short

• Lead client improvement strategies in healthcare.
• Develop understanding of client challenges and align solutions.
• Deliver proactive support leveraging analytics.
• Collaborate with cross-functional teams to create resources.
• Present regular performance reviews to clients.
• Identify market trends for solution development.
• Support industry programs and client networking events.
• Travel up to 25% for client engagements.
• Minimum 5 years of experience in healthcare required.
• Bachelor’s degree required.

Requirements

• In-depth knowledge of Hospital CAHPS and CG-CAHPS.
• Exceptional interpersonal, communication, and presentation skills.
• Strong analytical ability and understanding of improvement methodologies.
• Proactive problem-solving mindset.
• Adaptability to fast-paced environments.

Benefits

• Competitive salary with potential bonuses.
• Comprehensive benefits package.
• Opportunities for professional growth.
• Diverse and inclusive workplace culture.
• Flexible work arrangements.