Violations Processor - Remote

Overview

The Violations Processor will join our Violations Processing team to handle inbound violation notices sent in by customers. The role requires attention to detail and strong organizational skills to deliver exceptional service to our customers.

In Short

• Handle inbound violation notices from customers.
• Perform data entry and payment processing for violations.
• Conduct research and analysis to identify patterns.
• Communicate with customers and agency representatives.
• Work independently and as part of a team.
• Manage expectations and resolve conflicts.
• Perform various processes related to violations.
• Work in a hybrid position with remote options.
• Report to the Violations Supervisor.
• Other tasks as assigned by leadership.

Requirements

• Strong attention to detail.
• Excellent organizational skills.
• Ability to prioritize tasks effectively.
• Experience in data entry is preferred.
• Good communication skills.
• Ability to work independently.
• Familiarity with violation and toll information is a plus.
• Experience in customer service is beneficial.
• Proficient in using agency websites for research.
• Positive attitude and willingness to learn.

Benefits

• Opportunity to work in a hybrid environment.
• Engaging work in the transportation industry.
• Supportive team atmosphere.
• Chance to make a positive impact.
• Professional development opportunities.