Client Engagement Manager - Omnichannel Solutions - Remote

Overview

The Client Engagement Manager for Omnichannel Solutions works with top pharma companies to deliver products and solutions that enhance insight generation and optimize healthcare professional engagement.

In Short

• Serve as the primary contact for clients post-contract.
• Facilitate smooth onboarding and provide platform support.
• Develop strong relationships with client stakeholders.
• Identify opportunities for service expansion and new business.
• Manage project teams and ensure timely deliverables.
• Collaborate with internal teams to align service delivery.
• Monitor project progress and mitigate risks.
• Capture client feedback for product enhancements.
• Conduct tailored training sessions for clients.
• Ability to travel 15-50% of the time.

Requirements

• Bachelor’s degree required; Master’s or MBA preferred.
• 4+ years of experience in pharma consulting or related fields.
• Experience in sales, marketing, or medical analytics.
• Ability to manage complex projects and cross-functional teams.
• Competency with Workfront project management software.

Benefits

• Discretionary annual bonus.
• Health insurance and retirement savings benefits.
• Life insurance and disability benefits.
• Parental leave and paid time off.