Staff Implementation Consultant - Remote

Overview

The Staff Implementation Consultant is responsible for leading complex customer implementations of cloud-based SaaS solutions, ensuring a successful onboarding experience while collaborating cross-functionally.

In Short

• Own complex customer implementations from kickoff to go-live.
• Serve as a trusted advisor for customers on platform capabilities and best practices.
• Manage multiple high-impact projects with competing timelines.
• Lead customer discovery sessions and design tailored implementation plans.
• Partner with Sales, Product, Engineering, and Customer Success teams.
• Identify and resolve roadblocks quickly using data and insights.
• Create and maintain implementation assets to support scalability.
• Mentor junior team members during onboarding and delivery.

Requirements

• 7+ years of experience in software implementations and managing enterprise customers.
• Expertise with project management tools (e.g., Google Workspace, Jira, Confluence).
• Experience with mortgage software/system implementations.
• Comfort with technical systems and configurations.
• A passion for customer success and proactive problem solving.
• Excellent communication skills across technical and non-technical audiences.
• Ability to influence stakeholders and guide customers through change.
• Prior mentoring experience is a plus.

Benefits

• Competitive salaries designed to reward expertise and contributions.
• 100% company-paid medical, vision, dental, disability, and life insurance.
• Flexible, non-accrued vacation policy.
• Hybrid work environment with in-person collaboration.