Senior Solutions Consultant, Senior Living - Remote

Overview

The Senior Solutions Consultant will provide subject matter expertise to support PointClickCare's strategic objectives in the market, focusing on customer-centric processes and enhancements.

In Short

• Provide subject matter expertise in solutions architecture.
• Support customer-centricity and continuous improvement.
• Act as a trusted advisor to strategic customers.
• Collaborate with product management on solutions and feedback.
• Mentor and guide team members to reach their potential.
• Lead analysis of business or clinical processes for recommendations.
• Encourage open communication within teams and departments.
• Develop market-specific programs to showcase solution benefits.
• Understand customer organizational change management needs.
• Manage up to 50% travel to customer and company sites.

Requirements

• Post-secondary education in healthcare or related field preferred.
• 5+ years of consulting experience in long-term and post-acute care.
• Experience with PointClickCare or similar applications.
• Self-starter with the ability to prioritize and adapt.
• Masters degree preferred.
• Experience in a software support and consulting environment.
• Demonstrate change agent qualities for customer-centric approach.

Benefits

• Opportunity to lead and mentor a team.
• Engage with strategic customers and improve their experience.
• Work in a dynamic and inclusive environment.
• Participate in ongoing professional development.
• Flexible working arrangements due to remote work options.