Senior Solutions Analyst - Clinical Support - Remote

Overview

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. This role involves providing exceptional customer support to users while managing a variety of technology-related issues.

In Short

• Provide world-class customer support via multiple channels.
• Manage and prioritize incoming support cases.
• Take ownership of unresolved cases and follow up with customers.
• Maintain knowledge articles for the support portal.
• Record daily communications in the CRM system.
• Support departmental goals and deliverables.
• Work shifts between 8am and 8pm as required.

Requirements

• Professional client handling skills.
• Ability to organize and prioritize tasks effectively.
• Critical thinking and time management skills.
• Understanding of API and service technologies.
• Experience in a technical support position is an asset.
• Degree or post-secondary education in Information Technology or related field preferred.

Benefits

• Opportunity to expand technical skills.
• Engaging and supportive work environment.
• Impactful work in the healthcare sector.
• Career advancement opportunities.