Senior Customer Success Manager - Remote

Overview

Plivo is seeking a Senior Customer Success Manager (CSM) to cover a portfolio of customers in the United States and Canada.

In Short

• Develop and nurture long-term relationships with customers.
• Establish themselves as a trusted advisor.
• Liaise between customers and cross-functional internal teams.
• Ensure successful adoption of Plivo's offerings.
• Proactively resolve customer issues promptly.
• Outstanding communication skills are critical.
• Critical thinking and impeccable time management are important.
• Work remotely from the central or eastern United States.
• Engage with global teams, starting work early.
• Opportunity to work closely with Product Management and Engineering teams.

Requirements

• Experience in customer success or related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple customer accounts.
• Proven problem-solving skills.
• Ability to work independently and remotely.
• Familiarity with cloud communications platforms is a plus.
• Willingness to start work early (no later than 8:00 AM CT).
• Experience working with global teams is preferred.
• Strong organizational skills.
• Ability to adapt to changing customer needs.

Benefits

• Industry-leading compensation and benefits.
• Excellent healthcare coverage.
• Opportunity to work in a people-centric organization.
• Remote work flexibility.
• Engagement with a global team.
• Work with leading global companies.
• Culture of ownership and accountability.
• Profitability for the past 7+ years.
• Cutting edge of the CPaaS sector.
• Support from prominent investors.