E-Payments Specialist - Remote

Overview

The E-Payment Specialist is responsible for optimizing online payment processes, managing payment gateway performance, and resolving payment-related issues, including refunds. This role focuses on enhancing transaction success rates, improving payment system functionality, and ensuring smooth financial transactions.

In Short

• Monitor and optimize the performance of integrated payment gateways.
• Troubleshoot payment acceptance issues.
• Monitor daily transaction success rates and investigate payment failures.
• Manage refund processing for canceled events.
• Generate reports on payment performance and transaction issues.
• Collaborate with internal teams to resolve payment-related issues.
• Participate in testing and optimization of payment gateway features.
• Recommend improvements to payment workflows.
• Ensure compliance with financial regulations.
• Provide actionable insights to improve payment processes.

Requirements

• Experience in e-commerce or ticketing industries.
• Strong analytical and problem-solving skills.
• Ability to troubleshoot and resolve payment-related issues.
• Familiarity with payment gateway technologies.
• Excellent communication skills.
• Detail-oriented with a focus on compliance.
• Experience in risk management and transaction monitoring.
• Ability to work independently in a remote environment.
• Strong collaboration skills with cross-functional teams.
• Proficiency in generating reports and analyzing data.

Benefits

• Fully remote work environment.
• Flexible working hours.
• Opportunity to work with a leading ticketing provider.
• Support for professional development.
• Collaborative team environment.