M365 Helpdesk Technician - Remote

Overview

Planet Technologies is seeking a highly motivated M365 Helpdesk Technician to provide critical support for users, devices, and systems, contributing to impactful projects for the public sector.

In Short

• Support day-to-day user and system issues.
• Work with Azure AD Connect and related tools.
• Plan, design, test, and deploy new technologies.
• Provide technical support for Microsoft 365 and related applications.
• Collaborate with internal and external teams.
• Maintain ticketing system and manage escalations.
• Participate in IT strategy meetings.
• Assist with hardware configuration for users.
• Respond to and resolve mobile and computer issues.
• Perform special projects as assigned.

Requirements

• Bachelor’s Degree preferred.
• 3+ years of IT and service desk experience.
• Thorough knowledge of Microsoft and Mac operating systems.
• Related Microsoft 365 certifications.
• Excellent written and verbal communication skills.
• Ability to problem-solve efficiently.
• Proactive approach to customer support.
• Experience with complex enterprise environments.
• Ability to articulate escalations and communicate progress.
• Willingness to learn and grow in technology.

Benefits

• Opportunity to work with impactful projects.
• Growth potential to engineering level.
• Collaborative work environment.
• Exposure to new technologies.
• Supportive team culture.