Strategic Customer Success Manager - Remote

Overview

Placer.ai is looking for a talented Customer Success Manager with a focus on Commercial Real Estate who will manage a book of customer business. The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Placer.ai’s customers.

In Short

• Own onboarding, nurturing, retention, up-selling and ongoing success for a defined book of accounts
• Act in a consultative manner to educate customers on the insights that our data provides
• Document use cases that serve to confirm value and prove ROI
• Collaborate with team mates to share best practices
• Employ creative solutions to overcome challenges
• Complete all support work needed to ensure customer health
• Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap

Requirements

• BA/BS degree with relevant professional experience
• 5+ years of experience in a customer facing role within/ supporting the commercial real estate industry
• Outstanding organization and communication skills
• Focused, reliable and a responsible self-starter
• Passionate about the application of technology
• High degree of ownership and dedication to work quickly and accurately
• Strong attention to detail
• Demonstrated experience in presenting complex data
• Experience using analytical tools
• Entrepreneurial spirit
• Aptitude for being organized with flexibility

Benefits

• Join a rocketship! We are pioneers of a new market
• Take a central and critical role at Placer.ai
• Work with, and learn from, top-notch talent
• Competitive salary
• Excellent benefits
• Fully remote