Senior Support Engineer - Shifted Workweek - Remote

Overview

The Senior Support Engineer will provide product support to customers, manage support cases, and ensure the products in cloud environments are well-maintained. You will work in a dynamic environment with a focus on customer service and technical expertise.

In Short

• Work in a shifted workweek schedule to provide global support.
• Manage and complete support cases for customers.
• Monitor and administer Ping products in a DevOps environment.
• Communicate effectively with customers and teams.
• Update documentation and knowledge bases.
• Assist in diagnosing issues in customer environments.
• Participate in root cause analyses as a product SME.
• Utilize data analysis for problem-solving.
• Support IAM security best practices.
• Work collaboratively in a fast-paced environment.

Requirements

• Advanced Certification or 2+ years experience with Ping products.
• Experience in data analysis and correlation.
• Strong understanding of complex system analysis.
• Proficient in root cause analysis.
• Excellent understanding of IAM Security best practices.
• Proficient in change management.
• Experience with Kubernetes is a plus.
• Strong customer service skills.
• Ability to work under pressure.
• Experience in system administration is a plus.

Benefits

• Generous PTO and holiday schedule.
• Parental leave options.
• Progressive healthcare options.
• Retirement programs.
• Education reimbursement opportunities.
• Commuter offset for specific locations.