As a Senior Engineer at Ping Identity, you will handle complex support issues for Ping Identity's global customers using our products including PingFederate, PingAccess, PingDirectory, PingOne, PingID, and any supported integration kits.

In Short

Assist with escalated customer engagements
Investigate issues and queries using the existing bodies of knowledge and test labs
Manage customer expectations
Communicate frequently and proactively follow up with the customer by phone, email and internet meeting systems
Actively participate in our community system (public facing Q&A)
Contribute to our knowledge base

Requirements

Linux-based or Windows server OS management
Lightweight Directory Access Protocol (LDAP) and Directory Services
Networking inc Load Balancers, Firewalls, IP, DNS
PKI, X.509 certificates
Internet Protocols (HTTPS/SSL/TLS etc)
You can troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers
Experience with APIs (knowledge of REST and SCIM)
Experience with scripting languages

Benefits

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Ping Identity

Ping Identity is a leading provider of cloud identity solutions that prioritize both security and seamless digital experiences for users. Headquartered in Denver, Colorado, the company serves a global clientele, including over half of the Fortune 100, by enabling individuals to shop, work, and interact without friction or fear. At the heart of Ping Identity's culture is a commitment to championing every identity and respecting diversity, empowering employees to bring their authentic selves to work. The company fosters a flexible and collaborative work environment, emphasizing innovation and community engagement while offering competitive benefits and a strong focus on employee well-being.

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