Cloud Marketplace Support Specialist - Remote

Overview

The Cloud Marketplace Support Specialist will play a critical role in managing and optimizing product listings across various cloud platforms, contributing to the growth of Ping Identity's cloud marketplace presence.

In Short

• Manage product listings on cloud marketplaces like AWS and Google Cloud.
• Ensure operational excellence in order fulfillment and billing.
• Track and analyze performance metrics for optimization.
• Collaborate with internal teams and external partners.
• Ensure compliance with platform guidelines and company policies.
• Optimize listing content for visibility and conversion.
• Generate performance reports and provide insights.
• Stay updated on cloud marketplace trends.
• Resolve operational issues and customer inquiries.
• Identify opportunities for process improvement.

Requirements

• 2+ years of experience in e-commerce operations or cloud marketplace management.
• Strong understanding of cloud computing concepts.
• Excellent attention to detail and accuracy.
• Proven data analysis and insight generation skills.
• Strong communication and collaboration abilities.
• Excellent problem-solving and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office or Google Workspace.

Benefits

• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Education Reimbursement opportunities.
• Commuter Offset for specific locations.