Senior Premium Audit Operations Specialist - Remote

Overview

The Senior Premium Audit Operations Specialist manages complex audit reviews, escalated adjustments, and advanced regulatory compliance across multiple states and jurisdictions. This role leads classification reviews, oversees intricate billing and endorsement scenarios, and serves as an expert on special bureau requirements.

In Short

• Manage complex audit reviews and escalated adjustments.
• Lead classification reviews and ensure compliance across states.
• Handle challenging customer engagements and dispute resolutions.
• Mentor and train team members on best practices.
• Support process improvements and strategic planning.
• Analyze performance metrics for operational enhancements.
• Oversee billing handoff scenarios and coordinate with departments.
• Develop training materials and conduct sessions.
• Maintain confidentiality and high performance standards.
• Contribute to policy development and procedure refinement.

Requirements

• 5-7 years as a Workers Compensation premium auditor.
• Advanced knowledge of NCCI, WCIRB, and bureau regulations.
• Experience with multi-state audits and complex regulatory knowledge.
• Leadership or mentoring experience in insurance operations.
• Expert understanding of premium audit procedures.
• Advanced proficiency with classification systems.
• Ability to analyze complex accounting structures.
• Exceptional verbal and written communication skills.
• Experience managing difficult customer relationships.
• Cross-functional collaboration skills.

Benefits

• Competitive cash compensation.
• Equity options.
• Comprehensive health plans.
• Generous PTO.
• 401k match.
• Parental and caregiver leave.